Sky, Freesat & satellite dishes in Hellesdon

From Hellesdon the satellites sit to the south-east, about a quarter of the way up the sky. On bungalows, a low wall position may be blocked by fences, sheds, trees or the house next door. We often use a higher point on the roof or a short pole to clear them, keeping the installation tidy and the cable run neatly inside to your box.

Mature trees in older gardens are a common reason dishes fail, often only once the leaves are out. We check the line of sight with summer in mind and choose a position that works all year.

• Worked in winter, fails in summer

  Likely cause

  Trees coming into leaf between the dish and the satellite.

  How we fix it

  Move the dish to a position with a clear view all year.

• Dish in the way of solar panels or an extension

  Likely cause

  Building work where the dish is fixed.

  How we fix it

  Take it down, refit it in a clear spot and realign with a meter.

• Flat's satellite socket is dead

  Likely cause

  A failed multiswitch or riser cable in the block's shared system.

  How we fix it

  We test the flat and the shared equipment and fix whichever has failed.

• Second box or room not working

  Likely cause

  The LNB doesn't have enough outputs, or the cable to that room has failed.

  How we fix it

  A multi-output LNB and a new cable run to each box.

• Want satellite in an annexe or barn

  Likely cause

  The main dish is too far away or has no spare output.

  How we fix it

  Run cable from the dish or fit a second small dish.

• 'No satellite signal' after a storm

  Likely cause

  Wind or scaffolders have moved the dish, or a loose bracket has let it droop.

  How we fix it

  Re-secure on a rigid bracket and realign to the right bearing and elevation.