Sky, Freesat & satellite dishes in North Walsham

Because Tacolneston is some distance away, some homes struggle to get every Freeview channel reliably. Freesat gives a strong picture in HD from a small dish, with no subscription, and many households here use it for the main TV.

From North Walsham the satellites sit to the south-east, about a quarter of the way up the sky. Most homes have a clear view, but strong winds can flex light brackets and knock dishes out of line. We fit rigid brackets with stainless fixings and check the alignment holds before we leave.

• Told the dish can't go on the front

  Likely cause

  Conservation-area or listed-building rules about dishes facing the road.

  How we fix it

  We find a compliant position at the side, rear or below the roofline.

• 'No satellite signal' after a storm

  Likely cause

  Wind or scaffolders have moved the dish, or a loose bracket has let it droop.

  How we fix it

  Re-secure on a rigid bracket and realign to the right bearing and elevation.

• Want satellite in an annexe or barn

  Likely cause

  The main dish is too far away or has no spare output.

  How we fix it

  Run cable from the dish or fit a second small dish.

• Dish in the way of solar panels or an extension

  Likely cause

  Building work where the dish is fixed.

  How we fix it

  Take it down, refit it in a clear spot and realign with a meter.

• Worked in winter, fails in summer

  Likely cause

  Trees coming into leaf between the dish and the satellite.

  How we fix it

  Move the dish to a position with a clear view all year.

• Flat's satellite socket is dead

  Likely cause

  A failed multiswitch or riser cable in the block's shared system.

  How we fix it

  We test the flat and the shared equipment and fix whichever has failed.