Sky, Freesat & satellite dishes in Benfleet

From Benfleet the satellites sit to the south-east, out over the estuary, and many homes on the hillside have a superb open view in that direction. Homes lower down or behind the slope may need a higher position or a pole mount. Mature gardens and trees on the older roads can block the view in summer, so we check the line of sight carefully before fitting.

The same open views that help reception expose dishes to wind off the estuary. A dish on a light bracket flexes and loses the picture in bad weather. We fit rigid brackets with heavy-duty fixings, seal the connections and check the alignment holds.

• Dish in the way of solar panels or an extension

  Likely cause

  Building work where the dish is fixed.

  How we fix it

  Take it down, refit it in a clear spot and realign with a meter.

• Worked in winter, fails in summer

  Likely cause

  Trees coming into leaf between the dish and the satellite.

  How we fix it

  Move the dish to a position with a clear view all year.

• Second box or room not working

  Likely cause

  The LNB doesn't have enough outputs, or the cable to that room has failed.

  How we fix it

  A multi-output LNB and a new cable run to each box.

• Sky Q box can't find the signal

  Likely cause

  An older LNB that isn't the wideband type Sky Q needs.

  How we fix it

  Fit the correct LNB and check every feed.

• 'No satellite signal' after a storm

  Likely cause

  Wind or scaffolders have moved the dish, or a loose bracket has let it droop.

  How we fix it

  Re-secure on a rigid bracket and realign to the right bearing and elevation.

• Told the dish can't go on the front

  Likely cause

  Conservation-area or listed-building rules about dishes facing the road.

  How we fix it

  We find a compliant position at the side, rear or below the roofline.