Sky, Freesat & satellite dishes in Thetford

From Thetford the satellites sit to the south-east, about a quarter of the way up the sky. On the estates the view is usually clear, but near the forest, tall pines can block it all year round. We check the line of sight carefully and choose a position that works, which might be a higher point on the roof, a different wall or a pole mount in the garden.

Many homes in Thetford are rented, and tenancies usually need the landlord's permission for a dish. In blocks with a shared satellite system, we can connect your flat or repair the shared equipment for the landlord or managing agent.

• Flat's satellite socket is dead

  Likely cause

  A failed multiswitch or riser cable in the block's shared system.

  How we fix it

  We test the flat and the shared equipment and fix whichever has failed.

• Want satellite in an annexe or barn

  Likely cause

  The main dish is too far away or has no spare output.

  How we fix it

  Run cable from the dish or fit a second small dish.

• 'No satellite signal' after a storm

  Likely cause

  Wind or scaffolders have moved the dish, or a loose bracket has let it droop.

  How we fix it

  Re-secure on a rigid bracket and realign to the right bearing and elevation.

• Picture drops out in heavy rain

  Likely cause

  A dish a fraction of a degree out of line, or an ageing LNB with no signal margin left.

  How we fix it

  Realign with a satellite meter and replace the LNB if it's failing.

• Sky Q box can't find the signal

  Likely cause

  An older LNB that isn't the wideband type Sky Q needs.

  How we fix it

  Fit the correct LNB and check every feed.

• Dish in the way of solar panels or an extension

  Likely cause

  Building work where the dish is fixed.

  How we fix it

  Take it down, refit it in a clear spot and realign with a meter.