Sky, Freesat & satellite dishes in Stanford-le-Hope & Corringham

From here the satellites sit to the south-east, across the Thames towards Kent. Many homes on the lower ground have a wide-open view in that direction, which makes satellite reception straightforward. Where neighbouring houses or trees block the view on the estates, we look at a higher position or a pole mount.

The open land near the river also means exposure to wind, so we fit rigid brackets and check that the alignment holds before we leave.

Many homes in the area are rented, and tenancies often need the landlord's permission for a dish. In blocks with a shared satellite system, we can connect your flat or repair the shared equipment for the landlord or managing agent.

• Second box or room not working

  Likely cause

  The LNB doesn't have enough outputs, or the cable to that room has failed.

  How we fix it

  A multi-output LNB and a new cable run to each box.

• Dish in the way of solar panels or an extension

  Likely cause

  Building work where the dish is fixed.

  How we fix it

  Take it down, refit it in a clear spot and realign with a meter.

• Sky Q box can't find the signal

  Likely cause

  An older LNB that isn't the wideband type Sky Q needs.

  How we fix it

  Fit the correct LNB and check every feed.

• Flat's satellite socket is dead

  Likely cause

  A failed multiswitch or riser cable in the block's shared system.

  How we fix it

  We test the flat and the shared equipment and fix whichever has failed.

• Worked in winter, fails in summer

  Likely cause

  Trees coming into leaf between the dish and the satellite.

  How we fix it

  Move the dish to a position with a clear view all year.

• Told the dish can't go on the front

  Likely cause

  Conservation-area or listed-building rules about dishes facing the road.

  How we fix it

  We find a compliant position at the side, rear or below the roofline.