Sky, Freesat & satellite dishes in Tiptree

Tiptree has a lot of bungalows. On a single-storey home, a dish on the wall can be blocked by the fence, a shed or the house next door. We usually fit higher, on the gable or chimney, or on a short pole, and run the cable neatly into the loft and down to your box.

On the edge of town and out towards the fruit farms, tall hedges and orchard trees often sit between your home and the satellites. We check the line of sight carefully, allowing for summer leaves.

• 'No satellite signal' after a storm

  Likely cause

  Wind or scaffolders have moved the dish, or a loose bracket has let it droop.

  How we fix it

  Re-secure on a rigid bracket and realign to the right bearing and elevation.

• Want satellite in an annexe or barn

  Likely cause

  The main dish is too far away or has no spare output.

  How we fix it

  Run cable from the dish or fit a second small dish.

• Sky Q box can't find the signal

  Likely cause

  An older LNB that isn't the wideband type Sky Q needs.

  How we fix it

  Fit the correct LNB and check every feed.

• Picture drops out in heavy rain

  Likely cause

  A dish a fraction of a degree out of line, or an ageing LNB with no signal margin left.

  How we fix it

  Realign with a satellite meter and replace the LNB if it's failing.

• Dish in the way of solar panels or an extension

  Likely cause

  Building work where the dish is fixed.

  How we fix it

  Take it down, refit it in a clear spot and realign with a meter.

• Told the dish can't go on the front

  Likely cause

  Conservation-area or listed-building rules about dishes facing the road.

  How we fix it

  We find a compliant position at the side, rear or below the roofline.